xTool Care for F1

xTool Care is an extended service launched by xTool for you with an xTool F1.The warranty events cover nearly 90% of machine failure and damage. No matter if it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick help.

The warranty events cover nearly 90% of machine failure and damage. Whether it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick reply.

Two-way free shipping helps you to deal with the issues hassle-free. xTool customer service department gets everything right for you.

*Free two-way shipping is open to US non-remote areas now. For other countries and regions, free return shipping is provided.

Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).

It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.

• Purchase xToolCare: Valid only if you purchase xToolCare within one month of the machine order being delivered.
• Contact xTool Customer Service Email xTool with tag #xToolCare at [email protected] and provide your valid order number for both xToolCare and F1.
• Problem Report & Diagnosis Clearly articulate the problem. And support xTool technician diagnoses the problem. Kindly report your problem based on the failure report template
• Repair or Replacement Based on xTool technical diagnosis, our after-sales staff will send you replacement components or arrange for machine repair.

Claim orders from Stores

You can claim your purchased items within 1 - 4 work days after making an order (if product is in local warehouse).

Please wait for an email notification regarding Your order status update.

Vilnius Store address: Vytenio g. 20, LT-03229 Vilnius, Lietuva

Kaunas Store address: Pramonės pr. 4D, LT-51329, Kaunas, Lietuva

Local delivery in Lithuania

Purchased items are delivered locally through Venipak service. Depending on availability of items, orders are processed within 1-3 work days. Orders made until 1AM are shipped the same day.

Local delivery  (1-4 w.d.) price for items of any size is through through courier service is 4.90€ (incl. VAT), if the amount of the shopping cart exceeds 150€ - delivery is free.

Local delivery price to Venipak parcel terminals (1-3w.d.) is 2.90€ incl. VAT, if the amount of the shopping cart exceeds 50€ - delivery is free.

Local delivery price to Omniva parcel terminals (1-3w.d.) is 3.90€ incl. VAT,if the amount of the shopping cart exceeds 70€ - delivery is free.

Payment on delivery (COD) +2.00€ (incl. VAT).

You can pay for the goods at the time of delivery to the courier in cash or by credit card. Payment to Omniva parcel terminals is only possible by bank card.

A separate delivery fee applies to oversized items, regardless of the amounts and conditions stated above.

International delivery pricing through courier service

International shipping prices depend on geographic location:

Latvia - 5.50€ (incl. VAT)

Estonia - 6.50€ (incl. VAT)

Paid orders of more than 150€ are shipped for free to Latvia and Estonia.

other countries - negiotiated individually.

International delivery pricing to Omniva/Venipak parcel terminals

Latvia - 6.00€ (incl. VAT)

Estonia - 8.50€ (incl. VAT)

Payments:

We accept payments via PayPal for orders over 20€.